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Customer Testimonials

At Modern Skate & Surf, we strive to provide customer service which is second to none.
But don't just take our word for it, read these testimonials from our customers:


I recently stumbled upon Modern Skate and Surf via Google in my search to find a new slouch beanie (the Burton All Day Long Beanie in Lady Luck [bright blue], to be specific). I got two beanies for less than the price of one from other sites (I paid $14.10 for two beanies that retail for $15 each). The shipping was very quick (standard shipping got them here in two days), communication was excellent, and I absolutely love my new beanies. Overall, my experience was superb and I will absolutely be ordering from them in the future.

–Jake P.
This is the best place to buy a skateboard online. John at Modern Skate and Surf was able to answer all of my questions. Excellent e-mail response when I placed my order - with order confirmation, shipping confirmation and tracking number. My order arrived in just 3 days, just as described and was packaged perfectly. I highly recommend Modern Skate and Surf when ordering online.

–Todd
Customer service ROCKED. They reply to you next day or sooner and give you ALL the info you could ever dream about.

–Intrepid
Very happy with Modern Skate, their selection, quality and especially online and in-store level of customer service....awesome!

–Online Reviewer
I’ve been into the Royal Oak store a few times in the last 2 weeks. I purchased my first snowboard. Amanda, Dan & Cary were very cool, knowledgeable and extremely polite. As a new boarder with little time to research, have to ask many questions. Everyone was patient and as I said, cool to deal with. They also offered many expert opinions and suggestions that I will follow as I continue my snowboarding quest. Definitely will continue to go Modern for all my snowboard needs!

–Jonathan H
I HAD to say thank you for making my ordering process the best experience ever. I placed an order online for a pair of snowboard boots on New Years Eve day. I didn't expect them to even ship from your store until the following week due to the holiday. I also thought the boots were in your Royal Oak store for some reason. Anyways, the boots were in your Lansing store, and you just happened to have a sales person who lived in my little town of Eaton Rapids. I was called and told you guys were going to have my boots hand delivered to my home! I was so stoked...You could have just waited to ship them out the next week, but instead brought them to me SAME DAY! Freakin awesome! So now I get to ride THIS weekend instead of next!!

Sorry to be so long winded....But I had to let you guys know that I owe ya one!

–Jamie
I stopped by your Royal Oak Store this past week and was immediately greeted by a nice young woman. I told her that I was surprising my son with a skateboard theme room for his 6th birthday and needed some wheels to use as drawer pulls and posters for his walls. She was very helpful in finding what I needed. Having a knowledgeable staff person to answer my questions regarding skateboarding (I know nothing of the sport) made the experience of creating a "cool room" for my son that much more enjoyable. I am including a picture of my son's room so you can see the end results. I am sure without the help of Modern Skate and Surf, it would not have turned out nearly as well. I can assure you as my son grows and becomes more of a skateboarding expert, we will make your store our go to place for all the cool stuff he needs.
Thank you,
The Durrens
Picked up the bindings Thursday night. Went up to Vermont on Friday. 16 inches of fresh powder Friday night! Great trip. Loved the Jussi/Cartel setup!
Thanks for getting everything to me quickly
Tom H
Thank you so much for taking the time and diligent effort to make our first snowboard purchase so easy. I appreciate your help in finding a package that was good quality and good price. My husband and I own a business and hope that our employees use a fraction of the customer service skills that you used with me. Your customer service skills will make me a return customer. Please forward this email to anyone you choose as I feel it demostrates the importance of customer service in the work place.

Sincerely,

Jennifer R
Paul Davis Restoration of Bowling Green
You guys are great. I definitely plan on buying more items from your great site. I have to say that your customer service is outstanding and that I look forward to our next transaction.

Thanks again,
Will R
Exactly. You have been wonderful. Thanks again!

Kelly L
Now that's what you call excellent service! The snowpants arrived this morning and are perfect. Thank you so much for the coffee mugs too. We are coffee drinkers and I appreciate the kind thought. Thanks again for going the extra mile. Thank you again for your help.

Sincerely,
Deanna K
My order was perfect, exactly what I needed, and ya'll had the best prices around. Thanks for the superdooper fast shipment, too. You're on my "shop here" list for certain!

Sandra M
Just wanted to let you know what great people you have working for your company. Our son had made a mistake on his Christmas list and your team assisted me in having the situation resolved to which I was very appreciative. They took the time to look things up, recalculate (without a sigh coming from the other end of the phone) and expedite a speeding delivery after my return back to them. Our son was able to install his new bindings and enjoy the most recent snowfall. Thank you again for retaining such personable and efficient employees. They are valuable assets to your company. I have and will continue to recommend your business to those who need such products.

Thank you again,
Barb A
I would like to thank you for such fast service on my order. I ordered on Friday Dec. 14th, 2007 and received it on Monday Dec. 17th, 2007. Wow, is all I can say. We will be doing MUCH more business with your company.

With Regards,
D. Mckoin
Thanks for the Burton Hails. I am super stoked about tryn' them out in Breck, in less than a week. Your professionalism and promptness on my order were greatly appreciated. I look forward to scoring some more gear from you guys in the future.

Peace,
Cledge
Thank you again for all of your help. It's so nice to work with a company that stands behind their product, corrects a problem (even at the fault of the customer!) and retains staff such as yourself. Have a great new year.

Sincerely,
Alice
I got the shoes in three days and they were perfect.

–Google Shopper
It was truly amazing. Quick to ship! Said 7-14 business days; I got it in three. Very satisfied.

–Google Shopper
Great! I got my snowboard pants promptly after ordering. The price was great too. I would definitely buy from here again.

–Mew
Great, speedy service. Very happy with the boots at a great price.

–Google Shopper
Good experience, quick shipping. Would buy from again.

–Karl
Great, fast shipping and good support over the phone.

–Jennifer
Great, product came on time and exactly what my son wanted.

–Google Shopper
I am very pleased with my purchase, I would recommend this retailer to my friends.

–Google Shopper
After UPS messed up delivery Modern Skate went above and beyond helping out, and they had to deal with the financial mess from UPS.

–Sugar
Every time I shop Modern Skate & Surf they give excellent customer service!

–Google Shopper
Very friendly, helpful people. I received totally personalized attention.

–Google Shopper
Great product at an inexpensive price. The shoes I purchased were sent fast. I'd do business with again A+.

–Google Shopper
Fast, reliable, efficient... I'll be buying again in the near future.

–Google Shopper
Great! Ordered snowboard on Monday afternoon and it was delivered on Wednesday.

–Google Shopper
Fast service. Good Quality. Got what I was expecting.

–Google Shopper
Great selection, price! Fast delivery, fast return, fast email response. What more can we ask for?

–Google Shopper
It was a piece of cake and everything was as represented.

–Google Shopper
The person I talked to was very friendly and helped me right away.

–Google Shopper
The order came on time, in great condition. Everything was absolutely marvelous. Thank you.

–Google Shopper
Was very helpful and communicative – actually called to discuss choices! Wow.

–Google Shopper
It was great. Fast service, friendly service and an excellent purchase all around.

–Google Shopper
Quick shipping on a cool shirt that was hard to find.

–Google Shopper
My grandson is 12 and will only get boards from Modern it will be a long relationship with them.

–Bobbo
I would highly recommend this site to anyone. The prices are great and the shoes are high quality.

–Jon A
I called Modernskate up on the phone and they were very kind and helpful. My order was sent out promptly and delivered on time and in good condition. A great company with whom I will probably order from again.

–Aaron


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