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Free Shipping

modernskate.com offers free UPS Ground shipping "within the 48 contiguous states" on orders over $79 with discount code 79MDRN. Not applicable on prior sales, may not be combined with other discounts. Customer is responsible for shipping costs on returned merchandise. Restrictions may apply.
Hawaii, Alaska & Puerto Rico MUST be shipped UPS Air only. Free Shipping is not valid on International Orders.

No Sales Tax
By purchasing outside of the State of Michigan, your order will not include any sales tax. Michigan residents incur 6% sales tax charge.
In Simple Terms ... NO SALES TAX unless ordering from Michigan!

100% Price Guarantee

At Modern Skate & Surf, we pride ourselves on offerring quality products at the best price.  If you find a product for a lower price on another website within 7 days of purchase, we will refund you the difference between the lower price and Modern Skate & Surf's price.

Rules:

  • The item must be in stock in the same style, size and color that was purchased from the Modern Skate & Surf website.
  • The website where you find the lower price cannot be an auction site.
  • Shipping charges, promotions and taxes, if any, will be included when calculating the price difference.
  • Offer is valid for 7 days after you make your purchase.

To receive your refund:

  • Order the item that you want from Modern Skate & Surf.
  • Send an e-mail to mssretail@gmail.com with: (1) your Order Number, (2) the URL of the site where you found the item and (3) instructions on how to find the item.
  • After receiving your e-mail, Modern Skate & Surf will verify the website where you found the lower price, give you the discount, and send you an e-mail with your new total.

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100% Safe Purchase Guarantee
We guarantee that any purchase you make on the Modern Skate & Surf website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with Modern Skate & Surf, you will pay nothing.

The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, Modern Skate & Surf will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the Modern Skate & Surf website while using Modern Skate & Surf's secure server. If such an event does occur, you must notify your credit card provider.

Modern Skate & Surf's servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape and AOL's browser, so that only Modern Skate & Surf can read a buyer's personal information.

Shopping online at Modern Skate & Surf is statistically safer than using your credit card at a restaurant or department store . Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

You will join millions of other customers who have safely shopped over the internet. We're certain after successfully shopping online at Modern Skate & Surf, you will be on your way to appreciating the convenience and security of shopping from home .

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Payment Options

Modern Skate & Surf customers may purchase products by Paypal or major credit card. Click one of the links below to learn more about how to pay for, change or cancel your orders.

Credit Card Payment
Modern Skate & Surf accepts these major credit cards: Visa, MasterCard, American Express and Discover. Simply fill your shopping cart with your products of choice, click checkout and provide your credit card information as requested. The credit card that you specify will be charged when the order is shipped. For questions concerning card security, see our 100% Safe Purchase Guarantee.

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Change Or Cancel An Order
If you would like to change or cancel an order, please email Modern Skate & Surf Customer Service at mssretail@gmail.com as soon as possible after placing your order. Emails accepted and replied to Monday – Friday from 11am-6pm Eastern U.S. time zone.

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Invoices
When you complete your online order, you may wish to print the order confirmation screen as a record of your order. If you provide a valid e-mail address when you order, you will receive an e-mail with the subject "Modern Skate & Surf Order Confirmation." This e-mail may also serve as a record of your order.

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Order Processing

If you ship to the same address that’s on your billing statement, you will receive your order faster .

How long does it take : Internet orders usually process within 48 hours.

Important :
Orders using a different bill-to-ship-to address generally take longer to process.

After placing an order with a different bill-to-ship-to address, you must check with your bank to find the random deposit amount that Modern Skate & Surf charges to your credit card or bank account. For more information on this, click here or refer to the shipping to different addresses section below.

These timeframes apply to Fraud Prevention Cue Orders or Different Bill-to-Ship-To Orders. Once the random verification amount has been matched, the order will be released from our order hold queue. Thank you for your patience.

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Shipping To Different Addresses
Having your order shipped to an address not listed on your credit card account can delay the processing of your order. For reasons of security, we do not automatically ship out orders to addresses that are not listed on your credit card account. When an order like this is received it is placed in the Credit Card Fraud Prevention queue.

If you would like to avoid this extra process, have your order shipped to your billing address.

Once in this queue, the order will not be shipped until the following steps are completed :

  1. Your credit card will be debited a randomly selected amount. This amount will vary from order to order for your protection, and is 100% applied to your purchase. When the need to do this arises you will be notified via e-mail.
  2. Next, contact your issuing bank for this random amount (the amount usually shows up within 48 hours). Once you have the unique debit amount, return to your "My Account" page and enter the amount where indicated.
  3. Once the random debit amount is verified, we will charge the balance and ship your order the same day.

These measures eliminate any unauthorized use of your card, so shopping with us is always safe and secure.

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Shipping Options

Note: Shipping prices, methods, policies, times and availability are not guaranteed and are subject to change at any time without notice.

If you choose to abandon your package and we do not receive the product back, we cannot credit you. If you abandon or return your package, you are responsible for all return shipping charges.

Shipping within the 48 Contiguous States

Merchandise
Total

UPS
Ground

UPS
2 Day

UPS
Next Day

$58.99 & under

$12.95

$23.95

N/A

$79 and above

FREE*

$49.00

$89.00

*With discount Code 79MDRN. Orders over $79 which do not use this discount code are charged $8.00 for shipping.

Snowboards set for Second Day or Next Day Delivery are not guaranteed by UPS to arrive within those time limits due to package size limitations.

Oversize and/or heavy products may require additional charges. If additional charges apply, we will email you prior to shipping so you can approve the charges.

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Hawaii , Alaska & Puerto Rico Orders
Orders being shipped UPS to Hawaii, Alaska or Puerto Rico MUST be shipped UPS Air.

Shipping via UPS air will cost $49.95 to $59.95 depending on location.

Oversize and/or heavy products may require additional charges. If additional charges apply, we will email you prior to shipping so you can approve the charges.

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Canada
We ship through UPS because it provides the best service for the money.

Orders of $199 US or more ship for free. Orders under $199 US cost $49.95.

Canadian Northwest Territories shipping cost is $59.95.

Oversize and/or heavy products may require additional charges. If additional charges apply, we will email you prior to shipping so you can approve the charges.

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Shipping Times

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International Shipping

International orders will be shipped via UPS Worldwide.

**IMPORTANT!**
modernskate.com is not responsible for any import taxes applied by some countries on international orders. If you refuse to pay import or customs tax levied by the country to which your order was shipped, your order may be destroyed or otherwise disposed of by said authorities. If this occurs you will not be entitled to any refund from modernskate.com or any of its affiliated partners.

Credit Card Fraud Prevention
Extra security measures have been put into place for cards issued from overseas banks because of the difficulty in verifying foreign cards and cardholders. If you use a credit card issued from an overseas bank, your order will be immediately placed into our Credit Card Fraud Prevention Queue.

The following steps must then be taken to move your order out of this queue and on to normal processing :

  1. Your credit card will be preauthorized a randomly selected amount. This amount will vary from order to order for your protection, and is 100% applied to your purchase. When the need to do this arises you will be notified via e-mail.
  2. Next, contact your issuing bank for this random amount (these usually show up within 48 hours). Once you have the unique debit amount, return to your "My Account" page and enter the amount where indicated.
  3. Once the random debit amount is verified, we will charge the balance and ship your order.

Shipping costs via UPS Worldwide costs are by country. Once you add an item to your basket you will be able to determine the shipping to your country.

Oversize and/or heavy products may require additional charges. If additional charges apply, we will email you prior to shipping so you can approve the charges.

Currency Converter

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Return/Exchange Policy

If you are not satisfied with your purchase for any reason, please return the item within 30 days, as long as the product is not used, and is still in "new" condition. Modern Skate & Surf must be notified of all exchanges within 30 days of the original purchase. All returns will be exchanged for credit via the original method of payment, and will be processed within 2-3 business days upon receipt of the merchandise. Credit will be given less shipping costs. All packages refused by customers will be charged the return shipping charges. Customers are responsible for all shipping charges, except in case of an error on our behalf, wherein we will issue a mailing label to customers that will return the package to us at no cost to the customer.

Please do not discard any packaging contents or invoices until you are completely satisfied with the products you have ordered. We will not accept any items minus original packaging, parts, or in "used" condition. Do not sharpen any ice skate unless you are completely satisfied with your product – sharpened ice skates are not eligible for credit or exchange. 

How to return or exchange a product:

IN ORDER TO MAKE A RETURN YOU MUST CONTACT US VIA E-MAIL (mssretail@gmail.com) BEFORE RETURNING AN ORDER TO RECEIVE A RETURN AUTHORIZATION CODE. NO REFUND WILL BE ISSUED IF A PRODUCT IS RETURNED WITHOUT AUTHORIZATION. In order to receive a refund, your purchase must be returned with shipping pre-paid. All items must be in "new" condition, in original packaging. No partial returns will be accepted. The original packing slip must be included. Any discrepancies could result in a delay or partial forfeiture of your refund. All products will be inspected upon receipt in our warehouse. If it is determined that the product is not in "new" condition it will be sent back to you. All returns must be sent via UPS, DHL, Federal Express, or any other courier that issues a tracking number.

To return an item, please follow the steps provided below:

  • Send an e-mail to mssretail@gmail.com with your order number and the items you wish to return. We will reply with your return authorization code.
  • All items must be unused, in “new” condition with all original boxes, accessories and packaging, or they will be subject to a minimum 25% restocking fee.
  • Please double box item including its original packaging (including all inserts, manuals and accessories) and send it back to us.
  • Clothing and shoes must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell.
  • Once clothing or shoes have been worn and/or washed they cannot be returned.
  • Videos must be unopened and in original packaging.

Defective Products:
You must contact Modern Skate & Surf within 7 days of receipt of a defective product.  Modern Skate & Surf does not guarantee the exchange or credit for a defective item. If you believe your product is defective please send it back along with the return form explaining the defect. If the product is determined to be defective upon receipt by Modern Skate & Surf a full refund will be issued. Modern Skate & Surf will reimburse shipping charges only on items declared defective. Due to limited stock, replacement product may not be available and cannot be guaranteed.

In-Stock Policy:
While we do our very best to insure an accurate inventory for your shopping ease, unfortunately product does sell out. This may happen when two or more customers order the same item at the same time, before our computer has a chance to update itself. If this happens to your order, you will be notified in a timely manor (usually the same or next day), and we will offer you suggestions on the closest thing available.

Non-Defective Products:
Non-defective products may be returned if the item is unopened and in a condition that allows for resale. Your item(s) must be returned with shipping pre-paid. Modern Skate & Surf must receive returns within 7 days of the customer receipt date. Refunds will not be authorized after 7 days. Due to limited stock, replacement product may not be available and cannot be guaranteed.

Incorrect Product Shipping:
If Modern Skate & Surf ships a product other than the product ordered we will issue a call ticket and have the product picked up at our expense. The customer will have the choice of receiving the correct product or receiving a full refund including shipping charges. Due to limited stock, replacement product may not be available and cannot be guaranteed.

Manufacturer Money Back Guarantees:
Modern Skate & Surf does not offer money back guarantees or honor money back guarantees offered by product manufacturers. If you have concerns regarding a product we strongly suggest you contact the manufacturer directly to discuss and purchase products in order to be covered under the manufacturers money back guarantees. Modern Skate & Surf does not endorse or guarantee any manufacturer product claims.

Shipping and Handling:
We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via FedEx, DHL, UPS or insured Parcel Post.

  1. Place the item in its original package, and include the original copy of the invoice for reference.
  2. Notify us by e-mail of your return, and please state the reason for the return. We can be reached, Monday – Friday, from 11am-6pm EST at mssretail@gmail.com.
  3. Ship the package to this address:

Modern Skate & Surf Internet Store
1500 N Stephenson Hwy
Royal Oak, MI 48067
USA

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Pricing

Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

From time to time, Modern Skate & Surf has sales, special offers and promotions. Once a sale, special offer, or promotion has started, Modern Skate & Surf does not replace promotional items or refund the difference between the sale price and any purchase prices prior to the date of the sale, special offer, or promotion.

Modern Skate & Surf also has a number of "brick and mortar" locations. Sales at modernskate.com may or may not be applicable to the pricing of our "brick and mortar" stores.

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Product descriptions

Modern Skate & Surf and modernskate.com attempt to be as accurate as possible. However, modernskate.com and Modern Skate & Surf do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by modernskate.com and Modern Skate & Surf itself is not as described, your sole remedy is to return it in unused condition.

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Any further questions, please email us at mssretail@gmail.com or call us at 248-546-7275 Monday – Friday, from 11am-6pm EST.



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