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Import Duties & Taxes
How to return an item
To qualify for a refund, all returned products must be returned in their original, unaltered packaging, including all labels and tags. Shoe boxes, boot boxes, binding boxes, and other product packaging must not have tape or any other shipping labels on them. Your must return the item within 30 days of your purchase.
2. Mail your returned item to:
Modern Skate & Surf
Internet Sales Dept.
1500 N Stephenson Hwy
Royal Oak, MI 48067
Gift certificates cannot be returned.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Footwear must not be worn and must include the original, undamaged packaging.
If you plan to return your shoes, do not wear them after trying them on.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you receive a product that is broken, non-functional, or otherwise damaged right out of the box, please call us or email customer support immediately. If the product is determined to be defective upon receipt by Modern Skate & Surf a full refund will be issued. We will reimburse shipping charges only on items declared defective. Due to limited stock, replacement product may not be available and cannot be guaranteed. Items that become defective or get damaged after any period of use must be addressed by the warranty policy of the product's manufacturer.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, as they posted the original payment.
All prices are subject to change at any time. If you purchase a product from us and the itmem is placed on sale within 7 days of your purchase, you can email email@example.com to request a refund of the difference. You must contact us within 7 days of your purchase and the reduced item must still be on sale on the website. Refunds are applied back to the credit card used for the original purchase.